Help and support
Something wrong with a person or their content?
In the app you can report a message (press and hold it, or use the shield in the conversation), a job, or a quote, and block someone you've met through a job. We act on reports within 24 hours.
Your account
- Sign in: we text a six-digit code to your mobile. No password.
- New mobile number: in the app, Account, then Change your mobile number. If you've already lost the old number and can't sign in, email us from the address on your account and we'll move it for you.
- Download your data: Account, then Download my data.
- Delete your account: Account, then Delete account, or delete it on the web.
Credits and refunds (tradespeople)
Credits are refunded automatically when a homeowner cancels within 7 days of your unlock, or picks someone else within 48 hours and you hadn't quoted. If a homeowner's details are wrong or unreachable, tell us and we'll refund the credits.
Payments
Card payments are handled by Stripe and go straight to the tradesperson. For a problem with the work itself, talk to the tradesperson first: QuoteSnap isn't a party to the job.
Contact us
Email us at support@quotesnap.co.uk.